Privacy Policy

Effective Date: 27/07/2025

Last Updated: 27/07/2025

 

At Sirenesque Crystals, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, hosted on Wix, and make purchases using Stripe.

 

1. What Information We Collect

We collect two types of information:

 

a) Personal Information

When you place an order or contact us, we may collect:

 

• Your name

• Email address

• Shipping and billing address

• Phone number

• Payment details (processed securely via Stripe)

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b) Non-Personal Information

Automatically collected through cookies and analytics:

 

• IP address

• Device/browser type

• Pages viewed

• Time spent on site

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2. How We Collect It

We collect information when you:

 

• Make a purchase

• Contact us via forms or email

• Subscribe to our newsletter

• Browse our site (via cookies and tracking tools)

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Our website is hosted on Wix.com, and payments are securely processed through Stripe.

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3. How We Use Your Information

We use the information we collect to:

 

• Fulfill your orders and deliver your products

• Communicate with you about your order or inquiries

• Send promotional emails (if you opt in)

• Improve our website and customer experience

 

4. How We Protect Your Information

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Your information is protected by secure servers and industry-standard encryption. Payments are processed through trusted providers (Stripe), and we never store your full payment information.

 

Wix and Stripe use their own secure systems and data storage. We only partner with platforms that comply with strong privacy and security standards.

 

5. Sharing Your Information

We do not sell or rent your personal information.

 

We only share it with trusted services that help us run our business, like:

 

• Wix (website hosting)

• Stripe (payment processing)

• Email platforms (for newsletters if you subscribe)

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These services are bound by privacy and security obligations.

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6. Cookies and Tracking

We use cookies to:

 

• Keep the site functioning properly

• Understand how visitors use our site

• Personalize your experience

You can disable cookies in your browser settings at any time.

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7. Your Rights

You can:

 

• Request to see what data we have about you

• Ask us to update or delete your personal data

• Unsubscribe from marketing emails at any time

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To make a request, email us at hello@sirenesquecrystals.com.au

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8. External Links

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Our website may contain links to other websites. We are not responsible for their privacy practices. Please read their policies separately.

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9. Changes to This Policy

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We may update this Privacy Policy from time to time. If we make changes, we’ll update the “Last Updated” date above. Please review this page periodically.

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10. Contact Us

If you have any questions about this Privacy Policy, reach out to us at hello@sirenesquecrystals.com.au

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